Booking Policies

In-Location Experiences (Escape City)

Booking & Confirmation

• Some bookings may be submitted as requests and are not confirmed until our team reviews and confirms availability.
• You’ll receive a confirmation email once your booking is secured.
• If pre-payment or a deposit is required, payment will not be processed until your booking is confirmed.

Cancellations, Arrival & Late Policy

• Please arrive at least 15 minutes before your scheduled time.
• Late arrivals may result in reduced game time or forfeiture of your booking, depending on availability.
• Refunds may not be provided for same-day cancellations and no-shows.
• If your experience is delayed by more than 30 minutes, we will provide a refund or rebooking option.
• Escape City event deposits are non-refundable, but may be transferred with at least 48 hours’ notice.
• For changes or cancellations, please contact us as early as possible.

Group Size & Changes

• Final group size can be adjusted prior to your booking, subject to room minimums and capacity.
• Additional players may be added on-site if space allows.
• Per-person ticketed experiences are charged based on the number of participants who attend. If minimum group requirements are not met, the minimum number of players will be charged.
• Pricing for smaller groups (fewer than four participants) may vary on weekends and holidays.

Food & Beverage

• Outside food and drink aren’t permitted during regular business hours.
• Catering and commercial food options can be arranged for private event bookings.
• Escape City is a licensed facility, offering light fare and a selection of alcoholic and non-alcoholic beverages.

About Your Experience

• Please arrive at least 15 minutes before your scheduled time.
• Our experiences are interactive and may involve light physical activity such as bending, crawling, or climbing.
• Children under 12 must be accompanied by an adult.
• Guests are never locked in and may exit at any time.