Escape Room FAQs


Answers to your most asked questions!

At Escape City we bring stories to life.


When your group enters one of our escape rooms you’ll be greeted with a video and cued up with a mission. Then it’s up to you to work together to find clues, solve puzzles, and complete the adventure before time runs out.


Our games are real, and you play in immersive environments designed by film and theatre professionals. It’s social, it’s challenging, and most importantly, it’s fun.


Escape City is great for friends, families, couples, team building, and anyone looking to try something new and different.

Not really. All of our rooms are designed so that you can always exit the experience by going back out the door that you came in through, so you will be able to leave the room at anytime if you need to take a break to use the washroom or get some air.

That depends on the experience. Most of our escape rooms accommodate groups of up to 8 people and Neurological accommodates up to 12 people.


If you have a group that is larger than 12, we’d recommend planning through our large groups page. We can split your group between multiple experiences and make sure that everybody starts at the same time.

The game itself will run 45 – 75 minutes depending on the room you book. Tack on 15 minutes for check in and introductions ahead of time, and then 10 minutes for debrief afterwards, and the whole experience will take 75-100 minutes.

Nope! All of our experiences are private experiences, we don’t pair groups together.

At Escape City we believe it’s important to provide something for everyone. Some of our games have mature themes and are recommended for those 16 and older, while other adventures are designed for the whole family to enjoy. We recommend reaching out prior to booking.

At Escape City we include a variety of different types of puzzles, which use different skills and capacities so everyone will be able to contribute. Ensuring you have a great experience is the most important thing to us, so if our staff sees a group struggling and getting really frustrated, they will help push you in the right direction.

Our escape rooms will have your team practicing a number of skills crucial to the modern workplace: attention to detail, communication, delegation, and critical thinking. More importantly, your team will practice these skills in an engaging environment that fosters teamwork and is fun for everyone. It’s the perfect office outing, working lunch, or holiday party. Check out our large group offerings here.

Sometimes. The best way to make sure you don’t miss them is to sign up for our email list, we’ll send you a note when there are discounts or new room releases. We’ll also post discounts on our social media from time to time, so give us a follow.

We sure do! The birthday boy or girl plays for free when they book during their birthday week (3 days before your birthday to 3 days after) with at least 3 other players. Just book any room, and show valid ID upon arrival. Not valid in combination with any other offers.

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