Privacy Policy
What We Collect
We only collect personal information that you choose to provide to us, such as:
- Name
- Email address
- Phone number
- Booking details
This information is typically collected when you make a booking, contact us, or sign up for communications.
How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate with you about your experience
- Respond to inquiries or requests
- Improve our services and website
We do not sell your personal information. We may share it with trusted third-party providers only as necessary to deliver our services.
Video Surveillance & Photography
Escape City uses video monitoring within game rooms and facility areas for the purposes of safety, security, and game facilitation. This allows staff to provide hints, ensure participant well-being, and respond appropriately in case of an emergency. Video footage is only accessed when necessary and is not used for promotional purposes.
From time to time, photos may be taken after your experience for optional sharing or promotional use. These photos will only be taken and used with your consent. If you choose to participate, you grant Escape City permission to use these images in marketing materials, including on our website and social media channels.
Booking & Communication Platforms
We use third-party platforms, including Buzzshot and Resova, to manage bookings, customer communication, and related services. Information you provide may be stored and processed through these systems.
These platforms may collect and store information such as your name, email address, phone number, and booking details in order to deliver our services.
You can review Buzzshot’s privacy policy here:
https://buzzshot.com/privacy/
You can review Resova’s privacy policy here:
https://get.resova.com/privacy/
Cookies & Analytics
Our website uses cookies and tools such as Google Analytics to better understand how visitors use our site and to improve your experience.
These tools do not identify individual users. You can adjust your browser settings to disable cookies if you prefer.
Your Information & Choices
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
You can also unsubscribe from marketing emails using the link provided in those messages.
Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices of these third parties.
Contact Us
If you have any questions about this policy or your personal information, please contact us at:
info@escapecity.ca